Responsible Gambling at Rizk

Responsible Gambling at Rizk Australia

Pokies and casino games are entertainment, not a way to make money. Rizk gives you practical tools to keep play within your own limits, so the fun stays on your terms. This page explains what those tools do, how to set them up, and where to find real support if gambling stops feeling like fun.

Every account at Rizk is 18+. We do not offer accounts, bonuses or games to anyone under the legal gambling age, and we expect every player to confirm their age honestly during sign-up.

Setting a Deposit, Loss or Time Limit

Limits are the simplest way to stay in control. They cap what you can deposit, lose, or how long you play, over a day, week or month. Once set, a limit applies immediately and stays in place until it expires or you choose to lower it further.

1. Log in to your Rizk account and go to your account settings or safer gambling section.
2. Choose the type of limit you want: deposit, loss, wager or session time.
3. Select the period: daily, weekly or monthly.
4. Enter the amount in AU$ or the time in hours that suits your budget and schedule.
5. Confirm the limit. It takes effect straight away.
6. To lower a limit, do it any time. To raise or remove one, expect a cooling-off period before the change applies, which gives you time to reconsider.

If you're not sure what amount to set, start conservatively. You can always raise a limit later once you know your actual spending pattern, but lowering it is always instant.

Self-Exclusion and How It Works

Self-exclusion lets you close the door on play for a fixed period or indefinitely, when a break is what you need rather than a limit.

Taking a short break

A time-out or cooling-off period pauses your account for a short, set stretch, from a day to several weeks. You won't be able to log in or receive marketing during that window. Your account reopens automatically once the period ends.

Longer self-exclusion

For a longer break, you can self-exclude for a set term or indefinitely. During self-exclusion you cannot log in, deposit or play, and Rizk will not send you promotional emails or offers. Reinstating an account after self-exclusion typically requires contacting support once the period has passed, with a further check to confirm you're ready to return.

Self-exclusion is free, confidential and available to any account holder. Support can talk you through which option fits your situation if you're unsure where to start.

Safer Gambling Tools at a Glance

Each tool works independently, so you can combine a deposit limit with reality checks, or use self-exclusion on its own. T&Cs apply, offer subject to change does not affect these tools, as they're account protections rather than promotional terms.

Recognising the Warning Signs

Problem gambling can build up gradually, and it's not always obvious from the inside. Being honest with yourself about your own patterns is the first step toward using the tools above.

Signs worth paying attention to

• Chasing losses by depositing more than you planned to win it back
• Spending more time or money on pokies than you intended to
• Hiding your play from family, friends or a partner
• Using gambling as an escape from stress, boredom or low mood
• Borrowing money, selling things, or dipping into savings to keep playing
• Feeling restless, irritable or anxious when you try to cut back
• Neglecting work, study, relationships or sleep because of time spent playing

Noticing one or two of these occasionally doesn't mean there's a serious problem, but a pattern across several of them is a clear signal to pull back, set stricter limits, or reach out for support.

Getting Help Locally

Free, confidential support is available across Australia, separate from Rizk, and staffed by people trained specifically in gambling-related harm.

• Gambling Help Online: call 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat, counselling and resources.
• Lifeline: call 13 11 14 for broader crisis support, any time of day.

These services are free, confidential, and open to anyone affected by gambling, including family members and friends who are worried about someone else's play. You don't need to be in crisis to call. Reaching out early, before things escalate, is exactly what these lines are there for.

If you'd like to talk to Rizk directly about limits, time-outs or self-exclusion, our support team can walk you through the options and apply changes to your account.

FAQ

How quickly does a deposit limit apply once I set it?

A new or lowered deposit limit applies immediately after you confirm it in account settings. If you later want to raise or remove that limit, a cooling-off period applies first, giving you time to reconsider before the higher limit takes effect.

Can I self-exclude from Rizk without closing my account permanently?

Yes. You can choose a set self-exclusion term rather than an indefinite one. During that term you cannot log in, deposit or play, and marketing stops. Once the term ends, contact support to discuss reinstating your account.

What happens to my account during a cooling-off period?

Your account is locked for the set duration you chose, from a day to several weeks. You cannot log in or deposit during this time, and it reopens automatically once the period ends, without needing to contact support.

Is Gambling Help Online only for people with a serious problem?

No. Gambling Help Online on 1800 858 858 is free and confidential for anyone affected by gambling, whether you want general advice, early support, or help for a loved one. You don't need to be in crisis to call, and it's available 24/7.

Can I lower my limits more easily than I can raise them?

Yes. Lowering a deposit, loss or time limit takes effect straight away. Raising or removing a limit involves a cooling-off period, which is designed to stop impulsive decisions made in the moment from undoing a limit you set deliberately.

Do responsible gambling tools cost anything to use?

No. Deposit limits, loss limits, time limits, reality checks, cooling-off periods and self-exclusion are all free account features. They're account protections, not promotions, and are available to every verified Rizk account holder aged 18 and over.